Privacy Policy
Our Privacy Commitment
We take your privacy as seriously as your uptime. Under the Protection of Personal Information Act (POPIA), TawaLink acts as the "Responsible Party," meaning we only collect the data we absolutely need to get you connected and keep you safe—like your ID for RICA, banking for billing, and installation addresses. We promise never to sell your "digital life" to strangers; we only share necessary details with our trusted network partners (like Openserve, MTN, or Axxess) to ensure your services are activated and maintained. Think of us as the vault for your info: we keep it locked down, encrypted, and used only for the purpose you intended.
Smart Site Usage
We also use "cookies" on our site—not the delicious chocolate chip kind, unfortunately, but the digital kind that helps our website remember your preferences. This ensures your experience on TawaLink is smooth and tailored to your needs rather than a laggy mess. You can manage these in your browser settings at any time, but keeping them on helps us ensure our "Check Coverage" and "Network Pulse" tools work exactly the way they should when you need them most.
We believe in transparency, so if our tech is using data to make your life easier, we want you to know exactly why and how.
Your Rights and Control
You are in the driver’s seat when it comes to your data. At any time, you have the right to ask us what information we’re holding, request a correction if we’ve got your details wrong, or ask us to hit the "delete" button (though we might need to keep the basics if you still want your Wi-Fi to work!). If you ever feel like we aren't living up to this promise, you can reach out to our Information Officer at 087 821 1100 or give the South African Information Regulator a shout—but we’d much rather chat and fix it for you first.
To learn more about this, check out this article “SA Privacy Policy”.